FAQs

Our Blends

Q: Can I take them everyday?

A: Yes! In fact, adaptogens work better when taken consistently over time.

Q: Where are your products sourced?

A:When first starting out, it was extremely important for us to source from farms and suppliers that were just as obsessed with purity, potency, environmental sustainability, and ethical practices as we are. That’s a pretty tall order, especially considering we have 18+ adaptogens or mushrooms in our blends. Each plant is unique and has to be harvested at their peak potency and seasonal timing.

Keeping all of these things in mind, We decided to source all of our mushroom powders like Lion’s Mane, Reishi, and Tremella from a small organic farm in Washington. They ensure that the mushroom powders are in the most bioavailable form by freeing the 1,3-beta glucan from the chitin of the mushrooms through a process called steam distillation. They go through two rounds of third-party lab testing, which certifies that they are rich in antioxidants and all the good stuff.

We source the turmeric for our Pretty Mushroom blend from a company called Diaspora Co. They are all about the decolonization of Indian spices — giving the equity, power, and equality back to indigenous farmers. We purchase heirloom variety turmeric from a same-year harvest that has about twice the curcumin content then regular turmeric. It is grown at a 4th generation family-owned farm in Vijayawada and Diaspora Co. pays 6x the commodity price in order to ensure fair wages. We’ve so far been impressed with their transparency and mission to decolonize an outdated commodity spice trading system.

We could go on - our cocoa is from the Equal Exchange Coop, our rosehips from a women’s coop in Lesotho — but this would be a very long list! Keep an eye on our website, as we are currently working on listing out all of our suppliers so people can know exactly where our herbs and mushrooms come from. Complete transparency is the goal! 

Q: How should I store my products?

A: We recommend storing them in a cool, dry location that is out of the sun.

Q: Are your products certified organic?

A: All of our ingredients are either certified organic or wildcrafted. All of the mushrooms used are certified organic. The adaptogenic herbs used are either certified organic or wildcrafted.

Q: Are your products sugar-free?

A: Yep!

Q: Are your products vegan and gluten free?

A: Yes!

Q: Can I take them if I am nursing/pregnant?

A: Please consult your physician before using our products if you are nursing or pregnant.

Q: Can children take your product?

A: Please consult your physician before providing our products to children.

Wholesale

Q: Can I carry your product?

A: Thank you for your interest! If you are interested in carrying Pretty Mushroom products in your store or space, fill out this form and we will get back to you ASAP!

Collabs + Events

Q: Interested in a partnership, collaboration, or event?

A: We would love to hear from you! Contact us at hello@prettymushroom.com!

Ordering + Shipping

Q: How quickly will I receive my order?

A: Orders are processed within 1 business day (orders places before 1PM PST are processed + shipped out same day). At checkout, you'll be able to select your own shipping method with variable shipping speeds (standard is 3 - 5 business days). Orders placed on Fridays after 1PM PST will be shipped the following Monday.

Q: What forms of payment do you accept?

A: We accept all major credit cards, Amazon Pay, Venmo and Paypal.  

Q: What countries do you ship to?

A: We ship worldwide!

Q: What is your shipping policy?

A: We offer free shipping on orders over $100 within the United States. Shipping within the USA is usually under $8. International shipping is calculated at checkout.

Q: What do I do if my order is incorrect?

Q: International Orders: What about import duties?

A: International customers are liable for all import duties and customs that may be charged by your country (for returns/exchanges as well).

Returns + Exchanges

Q: What is your return policy?

A: We accept returns on all full-priced orders within 15 days from the day of delivery. Shipping charges for the return/exchange are not credited unless there is a defect in the merchandise. To return unwanted items, contact hello@prettymushroom.com. Please include with your return a copy of your order (with order #!) including your contact information and indicate whether you prefer a return or exchange. Please allow up to 7 business days for your refund or exchange to be processed. You will receive a confirmation by email when your return or exchange is complete.

Q: Are shipping/handling fees refundable?

A: Please note that shipping and handling charges are not refundable. If you are making a return/exchange for an order in which you received free shipping, a $10 restocking/shipping fee will be deducted from your refund. Exchanges/returns for store credit may be made at no additional cost.

Q: Can I return merchandise that I bought on sale?

A: No returns or exchanges are accepted for merchandise bought on sale or with a discount code.

Sales Tax

Q: What sales tax am I charged?

A: All items shipped to the state of Washington will be charged a sales tax of 6.5%.